Staxis / Privacy policy
Privacy policy
Your models belong in your workspace. Here is what we handle when you visit this site or contact us.
Last updated 9 November 2026
Staxis Viewer on iPhone and iPad
Staxis Viewer keeps a private copy of each model you open so it remains available offline. Your model files are not automatically uploaded to Trade Insight. The viewer does not edit the source model. Local site reviews can contain notes, photos, drawing snapshots and annotations, together with project identifiers, revision references and the device name or model supplied by iOS.
Camera access is optional and used when you choose to take a photo for a review. The system photo picker lets you select an existing image without giving Viewer general access to your photo library. Images you attach become part of your local review.
When you choose Share Site Review, iOS lets you choose where to send the review file. That file includes its notes, attachments and project/revision references. Check its contents and your permission to share project information before sending it. Trade Insight receives a file only if you choose to send it to us, such as for support.
Files, iCloud Drive, other storage providers and device backups operate under your device settings and those providers' terms. Removing the app removes its local data; keep copies of models and export any reviews you want to retain first. Viewer does not provide a Staxis cloud account or automatic review synchronisation.
The Viewer app contains no advertising or tracking tools and no third-party analytics SDK. Staxis Viewer is free and has no in-app purchases. The existing notice about purchases applies to the separate Mac app. Apple may provide App Store reports and diagnostics according to its services and your sharing settings.
Who we are
Trade Insight Ltd is responsible for personal information processed for this website and Staxis support. We are registered in Scotland under company number SC828505, with registered office at 1 Corvine Way, Greengairs, Airdrie, Scotland, ML6 7FL.
Contact legal@tradeinsight.uk for privacy questions or to exercise your rights.
Staxis is available on the Mac App Store. This notice covers the website, support service, local-file Mac app and Staxis Viewer for iPhone and iPad. We will update it before introducing materially different data practices.
Your model files
The local-file release stores project content in .staxis files at a location you choose. No Staxis cloud account or automatic upload of model content to a Trade Insight service is included. We receive a model or screenshot only if you choose to send it to us, for example to investigate a support problem.
Saving to iCloud Drive can make a project available for sequential work across your Mac and iPad. Apple processes that file under your settings and its privacy terms; Trade Insight does not receive it. Other synchronised folders, backups and operating-system diagnostic sharing are likewise controlled by your chosen provider and device settings.
Visiting this website
This site uses Google Firebase Hosting. When your browser requests a page or image, Google processes technical request information, including your IP address, to deliver the site and protect against abuse. With your permission, we also use Google Analytics to understand which Staxis pages, product details and support paths are useful. Analytics is optional, uses a consent choice stored in your browser and does not use advertising profiling.
Our lawful basis for delivering and protecting the site is our legitimate interest in operating a reliable, secure product website. Optional analytics is based on your consent, which you can withdraw by clearing the site preference or contacting us. Google states that Firebase Hosting retains IP data for a few months. See Firebase’s privacy and security information.
When you contact us
We receive the name, email address, message and attachments you send, together with ordinary email metadata. We use these to answer questions, investigate faults and keep a record of the support we provide. Our lawful basis is performing a contract or taking requested steps before a contract where applicable; otherwise it is our legitimate interest in helping users and improving the software.
We keep correspondence while an enquiry is open and afterwards only where needed for related follow-up, recurring faults, a complaint or a legal claim. The retention period depends on the nature of the enquiry, whether the issue remains relevant and any legal obligation to preserve records. Files supplied for diagnosis are kept only while needed for that investigation or a related dispute. You can ask us to delete information we no longer need.
Please minimise the personal and confidential information in attachments. We do not use support enquiries to add you to a marketing mailing list.
Apple purchases and diagnostics
Apple handles account, payment and subscription information under its own terms. We do not receive your full payment-card details. Staxis asks StoreKit on your Mac for verified product and entitlement status so it can unlock the correct access. The app does not store a purchase receipt or create a Staxis customer account.
Apple may provide developers with App Store reports and diagnostics according to Apple’s services and your sharing settings. These are separate from website analytics. Read Apple’s privacy information.
Your rights
Depending on the circumstances, you can ask for access to your personal information, correction, deletion, restriction of processing or a portable copy. You can object to processing based on legitimate interests. If we rely on consent for any future optional activity, you can withdraw it without affecting earlier lawful processing.
Email us to make a request. We may need enough information to verify your identity, and some rights have legal exceptions. You can also complain to the UK Information Commissioner’s Office. We do not use this website to make automated decisions with legal or similarly significant effects about you.
Changes to this notice
We will update this page when relevant practices change and show the revision date above. Future Staxis cloud services would need their own appropriate information before you use them; they are not part of the local-file launch described here.