Support

Staxis Viewer for iPhone and iPad

The free companion opens native .staxis projects prepared in Staxis on Mac. Requires iOS or iPadOS 17 or later. No account or purchase is required in Viewer. Save the drawings you need into the Mac project before sharing it; Viewer displays saved drawings and does not generate or update them.

Getting a model onto your device

Keep the .staxis package together. Save it in Files/iCloud Drive or transfer it with AirDrop, then choose Open Staxis Model. Wait for any cloud download to complete. Viewer creates a private offline copy. Use Refresh from Files when a new project version is available; the source project is not edited.

Using the model

Drag with one finger to orbit, two fingers to pan and pinch to zoom. Choose a selection mode or Search marks. Select a part or assembly, then Open Drawing. View > Orbit Around Selection lets you rotate around that item. Hide clears obstructions; View > Redraw restores visibility. Tap empty space to clear selection.

Drawings and reviews

Revision clouds are hidden initially for readability; Show Revision Clouds restores them. Always check the saved revision, review status and model date. Add Site Note records text, photos and drawing redlines. Export with Share Site Review; on a compatible Staxis Mac release use Drawing Reviews > Site Reviews / Import. Reviews are local until you export them. There is no automatic multi-device synchronisation.

If a drawing is missing, save the required drawing in the Mac project and refresh the model in Viewer. If a project cannot open, retain the original and send the exact error with the Viewer version, iOS/iPadOS version and device model to legal@tradeinsight.uk. Only send files or photos you have permission to share.

Back up the source model and export any site reviews you need before deleting the app. Native .staxis files only: direct IFC, DWG and RVT import is not supported. Software support is not an engineering design check or fabrication approval.

Talk to us

For help with Staxis, a bug report, a feature suggestion or a privacy enquiry, email us.

Support is provided by email. We do not promise an immediate response or a fixed response time.

Getting started

Staxis is available now for Mac. Download Staxis from the Mac App Store ↗. Requires macOS 15.0 or later. Start free with projects up to 20 structural members; paid options unlock editing for larger projects.

Staxis uses .staxis project packages. Keep the package together when copying, moving or backing up a model. Choose a save location you can find again and keep a separate backup before major changes.

Reporting a problem

Tell us what you were trying to do, the steps that led to the problem, and what happened instead. Include your Staxis version/build, macOS version and Mac model if available.

A screenshot or a small demonstration model can help. Remove customer names, project addresses and other confidential information first. Only send a project file if you have permission to share it. Never send passwords, payment-card details or Apple verification codes.

Files and drawings

The first release is designed around user-controlled files. Save a project in iCloud Drive when you want to continue on a Mac or iPad; the chosen provider controls synchronisation and storage. Close the project on one device before editing it on another and wait for synchronisation to finish. Simultaneous multi-user editing is not included.

Review all model geometry, connections, dimensions, quantities and drawing outputs before relying on them. Support with the software is not a structural design check or fabrication approval.

Purchases and subscriptions

Downloads, purchases and any eligible trials run through Apple. Use the Apple Account that made the purchase when restoring access. Monthly and annual subscriptions renew until cancelled; lifetime is a separate one-off purchase.

You can manage or cancel subscriptions through Apple and request a refund from Apple. Refund eligibility depends on Apple’s process and applicable law. Buying lifetime does not automatically cancel an existing subscription; manage that subscription separately to avoid duplicate charges.

See the terms for purchase options, trial conditions and the scope of lifetime access.